Taft has been recognized in BTI Consulting Group’s 2023 Client Service A-Team “60 Firms With Most Improved Client Service” rankings. Thirty-five of the 60 firms are recognized in the Am Law 100. According to BTI Consulting, firms improving are investing despite the changing market.

Learn more about the report here.

Taft’s ranking on the “Client Service A-Team” reflects the firm’s investment in modern initiatives and innovative solutions to deliver exemplary client service across eight primary Midwest markets and 800 attorneys firmwide. 

For more than three decades, BTI Consulting Group has helped organizations enhance their performance by evaluating every angle of the professional service relationship, starting with the client perspective. The group has conducted and analyzed over 20,000 interviews with C-level executives at top global organizations to identify and define client expectations and needs.