IT Service Analyst Level II

At Taft, we work as one team, driven and committed to helping our clients succeed. A full-service law firm with more than 875 attorneys and approximately 1,500 on our team, we have the collaborative approach, advanced technological resources, and depth of services that make us a preeminent law firm in the Midwest.

Taft is seeking an IT Service Analyst Level II to join our team in our Indianapolis office.

We are seeking an IT Service Analyst Level II for our Indianapolis office. The IT Service Analyst Level II serves clients by providing technical support to our attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

Essential Duties:

Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
Employs an advanced knowledge of Microsoft Office 2016, Office 365, Windows 10, Active Directory, and network technology in assisting end users.
Displays strong knowledge of other products including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal specific applications.
Demonstrates strong problem-solving and analytical skills; excellent initiative and assertiveness.
Utilizes outstanding written and verbal communication skills.
Uses excellent customer service skills and ability to work effectively with all levels of personnel in a team environment.
Has and exercises strong organizational skills and the ability to work in a fast-paced environment.
This position is 100% in office.

Requirements:

Must have 5-10 years of IT-related experience.
Must have an Associate’s Degree. A four-year degree or equivalent is preferred.
Must demonstrate proficient command of the English language and standard grammar rules.
Must have an expert-level working knowledge of Microsoft Office programs.
Must be able to move equipment weighing up to 25 pounds.
Must be able to position self to install equipment, including under desks.

Candidates interested in Indianapolis should apply here.

^{Taft is a State of Minnesota and City of St. Paul Affirmative Action Employer as required in those jurisdictions. Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.}