Taft Chief Client Officer Julie Henson was recently quoted in The American Lawyer regarding the importance of client relations at law firms. With social distancing guidelines and economic uncertainty created by COVID-19, client relations has come to the forefront of the legal industry as the missing link between clients and lawyers.
Explaining the significance of empathy in client relations, particularly during COVID-19, Henson states that Taft has taken the approach "to figure out how we are going to do this differently, how we can be helpful for [clients], and also to make sure that in this new normal we're setting the course and connecting with clients in a way that matters." To read the complete article, click here.
As chief client officer, Henson applies more than two decades of experience coaching high-performing individuals on business development and leadership strategies to her role. She helps lawyers navigate the intersection of business and law to ultimately grow their practices, improve financial results, and spark innovation. As a client strategist and diplomat, Henson is key in expanding client relationships by bridging the gap between attorney and client.