Taft Chief Information Officer Andrea Markstrom was recently interviewed by Law.com on the cloud-based approach and other technologies law firms are adapting to in light of COVID-19. In her interview, Markstrom shares about Taft’s strategies to enhance client service and streamline processes internally.
“We are discovering where our gaps are in our collaboration and technology and making an investment in new technology to help us collaborate internally and collaborate with our clients,” explains Markstrom.
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As chief information officer, Markstrom is responsible for firm-wide information technology and security initiatives across all of Taft’s offices and practice areas. Markstrom brings more than 25 years of legal IT experience to Taft, specifically in large corporate organizations and law firms. She is frequently requested to speak at industry conferences and has earned several accolades including the 2019 NYC CIO of the Year Award from the CIO Orbie Leadership Organization. Markstrom is also the founder of the professional networking forum i.WILL (Inspiring Women Igniting Leadership & Learning), which is dedicated to mentoring, advancing, and supporting women in their careers across industries.