IT Service Analyst (West Palm Beach)

At Taft, we work as one team, driven and committed to helping our clients succeed. A full-service law firm with more than 1,000 attorneys and approximately 1,775 on our team, we have the collaborative approach, advanced technological resources, and depth of services that make us a preeminent law firm.

Taft is seeking an IT Service Analyst to join our team in West Palm Beach.

We are seeking an IT Service Analyst based in West Palm Beach. This role provides Level 1 “White Glove” IT support for all attorneys and employees in the Taft organization. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional service to our clients.

Duties and Responsibilities:

Use technical experience and understanding to evaluate, resolve or escalate IT service tickets for end user computer hardware, software, telephone, mobile devices and networked printers.
Use technical experience and understanding to assist users over the telephone or via e-mail.
Keep IT service tickets within Service Desk Plus up to date, escalating and closing when appropriate.
Receive, inventory, and asset tag IT equipment.
Maintain accurate inventory records within Service Desk Plus.
Assist in setup and managing video and audio conference meetings.
Setup and test new equipment and user accounts.
Be available as a resource for IT projects that require weeknights and weekends.
Performs other duties as assigned.
Work independently with minimal supervision.
Must understand how a computer network functions in relation to the end user hardware and software.
Collaborate as part of a team.
Respond in a calm and helpful manner during stressful situations.

Knowledge, Abilities, Skills, Interpersonal and Other Requirements:

Detail oriented and strong organizational skills.
Good oral and written communication skills.
Experience with Windows 10 and Windows 11.
Intermediate MS Office 365 knowledge
Ability to learn and troubleshoot new software
Excellent client service skills

Education and Experience:

Bachelor’s degree or equivalent combination of education and experience required.
Minimum of one year of information technology support experience preferred.
Previous customer service experience, preferably in a professional office setting.
The ability to travel to nearby offices is required.
Occasional overtime and/or weekend project required.

Interested candidates may apply here.

^{Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.}