IT Service Analyst

At Taft, we work as one team, driven and committed to helping our clients succeed. A full-service law firm with 625 attorneys and over 1,000 total on our team, we have the collaborative approach, advanced technological resources, and depth of services that make us a preeminent law firm in the Midwest.

We are seeking an IT Service Analyst for our Indianapolis office.

IT Service Analysts serve clients by providing technical support to our attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

Essential Duties:

  • Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
  • Deploys strong knowledge of Microsoft Office 2016, Office 365, Windows 10, and network technology in assisting end users.
  • Displays strong knowledge of other products including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal-specific applications.
  • Demonstrates strong problem solving and analytical skills; excellent initiative and assertiveness.
  • Utilizes outstanding written and verbal communication skills.
  • Deploys excellent customer service skills and ability to work effectively with all levels of personnel in a team environment.
  • Has and deploys strong organizational skills and the ability to work in a fast-paced environment.

 Requirements:

  • Must have 3-4 years of IT-related experience.
  • Must have an Associate’s Degree. A 4-year degree or equivalent is preferred.
  • Must be able to demonstrate proficient command of the English language and standard grammar rules.
  • Must have strong working knowledge of Microsoft Office programs.

Interested candidates should email a resume and cover letter to Alycen Cummings, acummings@taftlaw.com.


Taft is an Equal Employment Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing.