iManage Systems Administrator

At Taft, we work as one team, driven and committed to helping our clients succeed. A full-service law firm with approximately 475 attorneys and 800 employees firm-wide, we have the collaborative approach, advanced technological resources, and depth of services that make us a preeminent law firm in the Midwest.

We are seeking an iManage Systems Administrator to join Taft's Cincinnati, Cleveland or Indianapolis office.

The iManage Systems Administrator serves clients by providing technical support to attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients. This is an entry-level position.

Essential Functions:

  • Provide Subject Matter Expertise in Document Management Systems including but not limited to work-space design and set up, security set up, profile changes, client matter number issues resolution and other end user support as required.
  • Work in close collaboration with Security Manager, Administrators, and with IT on processes integrations, and user issue resolution.
  • Ensure DMS data quality controls are in place and follow data and security policies.
  • Assist with document import and export operations as required.
  • Provide excellent customer service and user support for various custom and vendor applications.
  • Responsible for testing, administration, configuration and end user delivery of the Commercial-Off-the­ Shelf (COTS) desktop and various web-based applications.
  • Assist in the creation of documentation to support current and future applications.
  • Participate in internal projects as assigned.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

  • Five (5) years of relevant experience including customer/user service experience, preferably within a law firm or professional services.
  • Technical experience of administering, maintaining and supporting iManage Document Management Systems is preferred.
  • Minimum of 5 years' experience providing technical application support to user community within applications.
  • Exceptional analytical and problem-solving skills.
  • Knowledge of various applications commonly used in a legal or professional environment is a plus.
  • Knowledge of iManage IRM (Records Management) would be beneficial but not required.
  • Excellent oral and written communication, organizational, time management and customer relations skills.
  • Ability to interpret computer system concepts into user terms and vice versa
  • Collaborative and team-oriented.
  • Dedicated to continuous learning and skill-building, seeking out opportunities to develop new skills and to mentor team members in their professional development.
  • Ability to work in a multi-cultural, multi-time zone environment.
  • Flexibility to work outside of standard business hours as may be required.

Interested candidates should email a resume and cover letter to Alycen Cummings, acummings@taftlaw.com.


Taft is an Equal Opportunity Employer. 
This job description does not cover or contain a comprehensive or exhaustive listing of work activities, duties or responsibilities required of the incumbent employee. Duties, responsibilities and activities may change at any time, with or without notice.
Taft is an at-will employer. Either Taft or an employee may terminate the employment relationship at any time, for any reason, or without reason.