Client Financial Services Specialist (Indianapolis)

At Taft, we work as one team, driven and committed to helping our clients succeed. A full-service law firm with more than 875 attorneys and approximately 1,500 on our team, we have the collaborative approach, advanced technological resources, and depth of services that make us a preeminent law firm in the Midwest.

Taft is currently seeking a Client Financial Services Specialist to support our Indianapolis office.

We are seeking a Client Financial Services Specialist to support our Indianapolis office. A Client Financial Services Specialist maximizes firm revenue by working with attorneys and then communicating with clients to obtain payment while maintaining high client service standards.  All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

Essential Functions:

  • Generate and review accounts receivable reports.
  • Review of monthly Reminder Statements.
  • Meet with attorneys to review accounts receivable.
  • Conduct custom collection plans for each client that consists of emails, phone calls and standard mail correspondence.
  • Enter notes and client contact information in database.
  • Solve problems quickly and create resolutions that bring in revenue.
  • Work closely with team members to create ways to bring in revenue and find success as a group.
  • Conduct credit searches for new client intake, report results and make recommendation on client intake and retainer requirement.
  • Assist attorneys in meeting their reporting year goals.
  • Assist firm in meeting their fiscal year end goals.

Knowledge, Skills and Abilities:

  • Strong communication, negotiation and client service skills.
  • Experience with Excel is helpful.

Education and Experience:

  • High school diploma required (some college preferred) or equivalent work experience.
  • Experience in client service is preferred along with proven ability to overcome obstacles to get results.

Interested candidates may apply here.

Taft is a State of Minnesota and City of St. Paul Affirmative Action Employer as required in those jurisdictions. Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.